Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Guarantee

  • Our client help staff is present 24x7x365 to reply to each of your help requests. Each ticket you submit to us will be responded to within maximum sixty minutes. If your issue demands the assistance of one of our administrators, we’ll address the ticket to the person on duty and will inform you that the issue is being taken care of.

  • Top quality support service
  • Top–class Client Support Service

  • Our customer assistance staff will be on shift for you round the clock to to handle all support request tickets that you submit. We offer client help for all the applications that are pre–installed on your machine. These include our custom made Web Hosting Control Panel, the chosen Operating System and also the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Web Hosting Control Panel that is provided at no cost with your VPS includes an incorporated articles base. You’ll see a bunch of detailed how–to content articles and a number of step–by–step video training materials that present all the necessary site maintenance jobs. You can obtain them by clicking the Help or Video keys in the upper right corner of each Control Panel section.