Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be responded to within maximum one hour after the ticket or email is submitted. If your issue needs further assistance from a server administrator, we’ll forward the support ticket or the email to the person on duty, without delay then leave a comment to let you know that more time will be needed for finding the best solution. And if you make use of our Administration Services package, all of the server administration tasks included there will be executed whenever you like.
An Excellent Help Desk Service
If you need any assistance working with the Web Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, you can touch base with our help desk support team at any time via the ticketing system. Plus, should you require help managing your dedicated server, you can make use of the Administration Services package, which includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup storage space, etc.
An Intuitive Help Area
Our Web Hosting Control Panel has been preinstalled for every Linux dedicated hosting server. Among its functions is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. The majority of how–to articles in addition video versions which show all the operations that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.