In case you have ever had a hosting account before or you have dealt with any kind of online service, you probably know from your personal experience that for a lot of things it is better to consult with a live person on the phone rather than exchange tickets or email messages. In order to know more about a particular service before you decide to purchase it or if something small-scale needs to be done, for example, it is really easier and quicker to get it done real-time. When you are able to contact representatives by phone, it's very likely that you are using the services of an actual hosting provider, not a reseller. The type of support that you can get on the telephone varies between different providers - from general issues to expert technical support. Generally the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are resolved via email or tickets.
Phone Support in Hosting
We believe that being able to communicate with a live representative is very important, for that reason we have three support lines around the globe (USA, UK and Australia) and you are able to contact us over the phone for fourteen hours a day. If you consider buying one of our hosting services, for example, you are able to call us and find more about our solutions before placing your order so as to make sure that we match all the system requirements for your web sites. Following your order, you will be able to contact us about all of the sales and billing troubles you may have, or receive any general or basic technical information you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical issues you can use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you want more information for the semi-dedicated hosting that we offer, you are able to call one of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you have the option to check in advance if our solutions are appropriate for your websites. If you're already our client and you've got a semi-dedicated account, you will be able to contact us on the phone for fourteen hours every day about any billing or general matters. For entirely technical matters you'll have to employ our ticketing system so as to contact our technical support since someissues simply require extra time to be solved, still we can assist you on the phone with quite a few minor technical issues as well, saving you time and efforts.