If you’re a site owner, a problem could always show up and it doesn’t necessarily need to be connected with the web hosting service. For example, something may go wrong when you bring a script up to date or some crucial content could be modified or erased by chance. Regardless of what the essence of the problem may be, you will have to contact the respective customer care staff and request them to retrieve a backup or to help you troubleshoot the problem that you’re facing. How timely they’ll do it will predetermine the length of time that your sites will be inaccessible. For some websites such as social networking websites or online shops, a continuous downtime period often equals losing users and cash. With this in mind, it’s important to use the services of a hosting company that provides not only a very good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
In case you are using one of our hosting services and you have a query or chance upon some predicament, you can touch base with us 24-7-365 by posting a ticket or by sending an email and we’ll make sure that you obtain a response in no more than 1 hour. In case the issue can be solved, we’ll do it before we respond to you, whereas if there is something that you have to do on your end, we’ll supply you with all the required info – what settings to check, what workable solutions to try, and so on. Typically, you will receive an answer within no more than thirty minutes, which goes to say that waiting around for hours and hours or even for more than one day to get support is something unthinkable. Our sixty-minute reply time guarantee is valid for any inquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our blazing-fast support service. You’ll get a reply to any ticket opened through the web hosting Control Panel or e-mail sent to our tech and customer support staff in less than an hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes much less time to investigate and solve a problem. We will provide you with more details if the solution entails something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be exactly the same and considering that our support team is available 365 days a year, you will obtain timely help for virtually any technical, billing or general issue whatever the hour.