A live chat is a real-time way of communication between a web hosting company's support crew and its clients. It's a very efficient way to get some information about the web hosting services or have some issue resolved because you are speaking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of mistakes any time you exchange data like usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something different while the representative investigates the issue in question. Also, you're able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the telephone fees that you will have to pay if you are calling to a different country.
Live Chat Support in Hosting
We supply a live chat support service for all hosting services that we offer and we can assist you with almost everything in real time. In case you don't have an account with our company yet, we are able to give you more details about the packages in order to help you to choose the most suitable plan. In case you are an existing client, we will be able to assist you with any general or billing issue in addition to with numerous common technical matters, for example an e-mail address installation in a desktop e-mail client. When you can't phone us for whatever reason or you're in some country where we don't have a local telephone number, the live chat will be the best choice to get in touch with us. Needless to say, some matters require additional time to investigate and test, so you will have to open a support ticket to our technicians, still, we can save your time and help you with various problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is available to all of our potential and active customers. If you're searching for a new web hosting account, you are able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting in order to select the right plan for your websites. In the event that you already have an account with us, we can assist you in a timely manner with billing, general and 1st level techmatters. Although sometimes you'll need to open a support ticket as there're situations that cannot be resolved on the live chat, we will assist you with numerous standard tasks, for instance setting up an e-mail account in an e-mail client or forwarding one domain to another one. Thus, you'll enjoy timely assistance and you'll save a long time.