If you have purchased a hosting package and you have certain inquiries concerning a concrete function/feature, or if you have run into some problem and you require assistance, you should be able to contact the respective tech support team. All web hosts deploy a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because of the fact that the best way to handle a problem most often is to open a ticket. This kind of communication renders the replies exchanged by both sides easy to track and permits the client service staff members to escalate the situation in the event that, for instance, an admin needs to become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to use at least 2 separate accounts to touch base with the client care staff and to actually administer the hosting space. Incessantly logging in and out of different accounts could often be a headache, not to mention the fact that it takes a long period of time for the majority of web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Hosting
Our hosting services
include an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in one and the same location – payments, web files, e-mails, trouble tickets, etc., eliminating the necessity to use different interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of educative articles, which will supply you with additional information and which may help you fix any given problem before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything from one single place, which is the reason why we’ve implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with every single semi-dedicated server
account. This will permit you to handle the correspondence with our tech support staff along with your website content, which means that you won’t have to remember additional login credentials for a different system. You’ll be able to submit a new ticket or to track the status of an old one with less than several mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Additionally, you can go through older tickets using a clever search box or read relevant knowledgebase articles with solutions to commonly encountered challenges. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just 60 minutes, so there will always be somebody to help you out.