The client support that you will get from your hosting company is very important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical trouble with an existing account. Timely and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting provider not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them directly, it's quite possible that you will wait for a couple of days to receive a response to any kind of query, therefore your sites may remain offline for a long time. In contrast, a provider that offers different ways of communication and has a support staff available any time will assist you to right away and help you limit or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and technical support for all of our hosting services. Even if you aren't our client yet and you have some questions, we can assist you in a timely manner and supply you with the necessary information, so as to give you the choice to make an informed decision when you obtain your new web hosting account. We are available at any time, including holidays and weekends, and we provide you with several ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have several phone numbers internationally, so that you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated hosting that we provide feature 24/7 customer and technical support, so no matter what issue you experience, you are able to get in touch with us and we will assist you straight away. The guaranteed reply time for each e-mail or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the reply time rarely is more than twenty minutes. Furthermore, we provide phone support with multiple local numbers around the world and a live chat, which means that you're able to contact us and get additional info about our services even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan specs, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever have an issue where you have to wait for a few days to get a problem resolved like you will have to do with various other service providers.
24/7 Customer Support in VPS
Each virtual private server package that we provide comes with 24/7 customer and tech support, so in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us anytime, even weekends and holidays. For your convenience, we supply different ways of communication - phone support with several local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it'll be easier to monitor what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to receive support. If you obtain the Managed Services upgrade that we offer, our administrators will also support you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
All the dedicated server packages that we provide feature 24/7 support via numerous means of communication and with a one-hour max reply time guarantee. If you want to learn more about the packages or you have some general or billing questions, you'll be able to phone one of the local numbers we have internationally or you may use our live chat service and talk with a live representative. For solely tech matters which need assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to monitor a given issue. The reply time for them rarely is more than 30 mins, so you can forget all about waiting for a full day in order to receive help. Our support service is available for all of the server-related matters, and the pre-installed software. In the event that you need assistance for third-party apps, you may consider adding the Managed Services upgrade that we provide for all the plans.